Resume
Make the complicated feel considered.
At SmartDollar, I run events end-to-end: trade shows, conferences, association sponsorships, networking groups, and the systems that turn those gatherings into pipeline. That includes vendor relationships, budgets across planning cycles, documentation a team can actually use, and the details that separate a passable event from one people remember.
Before events, I worked across retention and product, helping clients and users stay engaged. That work shaped how I think about every interaction: it can create trust, make the next step easier, and give someone a reason to come back. Or it can quietly become another piece of friction.
Travel planning turned out to use many of the same muscles. Logistics, budgets, timelines, judgment, and a hundred details all point toward one thing: making sure the experience is worth the effort.